Wednesday, May 8, 2013

printer driver is not installed error on 2008 Print Server

This is nothing new, been around for years, but every year or so I have to spend another 10 minutes having to search out the answer again.

On a Windows 2008 R2 print server I switched a printers driver to another driver and was greated with "printer driver is not installed on this computer. Some printer properties will not be accessible unless you install the printer driver. Do you want to install the driver now?".

Installing the driver again (was already installed) doesn't help.

This effects out of the box HP printer drivers.  In my case the HP 4100 series PCL drivers.

Navigate to
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Print\Printers\(printers name)\PrinterDriverData
Change the key HPTrayCount to 12.

Do this for each printer (and repeat anytime you change the driver).


  1. Didn't work on my Brother Printer with that problem
    Very strange problem tho
    Wondering if anybody got a real solution for this issue :/

  2. Sorry, the fix that I describe in this post is only for HP brand printers.